Ralph Wilson Stadium Guide

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2012 Stadium Guide RALPH WILSON STADIUM

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GeNeRAl INFORMATION Buffalo Bills Administrative Offices (716) 648-1800 1 Bills Drive, Orchard Park, NY 14127 www.buffalobills.com www.facebook.com/BuffaloBills Text BILLS , followed by your location and issue to 69050 or call (716) 312-8933 Game Day Fan Hotline Ticket Office & Guest Service Department 1-877-BB-TICKS (228-4257) 1-888-BUF-GEAR The Bills Store 2012 Schedule preseason 8/9 8/17 8/25 8/30 Thurs. Fri. Sat. Thurs. WASHINGTON at Minnesota PITTSBURGH at Detroit 7:00 p.m. 8:00 p.m. 7:00 p.m. 7:00 p.m. regular season at New York Jets KANSAS CITY at Cleveland NEW ENGLAND at San Francisco at Arizona TENNESSEE BYE WEEK 11/4 Sun. at Houston 11/11 Sun. at New England 11/15 Thurs. MIAMI 11/25 Sun. at Indianapolis 12/2 Sun. JACKSONVILLE 12/9 Sun. ST. LOUIS 12/16 Sun. SEATTLE 12/23 Sun. at Miami 12/30 Sat. NEW YORK JETS Ralph Wilson Stadium 9/9 9/16 9/23 9/30 10/7 10/14 10/21 Sun. Sun. Sun. Sun. Sun. Sun. Sun. 1:00 p.m. 1:00 p.m. 1:00 p.m. 1:00 p.m. 4:15 p.m. 4:05 p.m. 1:00 p.m. 1:00 p.m. 1:00 p.m. 8:20 p.m. 1:00 p.m.* 1:00 p.m.* 1:00 p.m.* 4:05 p.m.* 1:00 p.m.* 1:00 p.m.* Rogers Centre, Toronto All games and times subject to change * Games Subject to Flex Scheduling TICKETSALES@BILLS.NFL.NET

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Mission Statement We will provide our Guests with the highest quality Guest Experience in a safe, clean, comfortable, and friendly environment. Our goal is to make every event a positive and friendly experience with the objective that our guests leave with lasting memories and a desire to return. We will enhance the Guest Experience by providing superior Guest Services through dedicated Team Members who are trained and empowered to make it happen. Guest Experience Expectations When a guest attends a Buffalo Bills game, they should expect the following from our organization and Team Members: • Competition: The Bills goal is to win every game they play. • Work Ethic: The Bills players and our Team Members give their best on every play. • Guest Service: Bills Team Members are also fans and fellow community members, and we will do everything possible to make your game day experience a great one. • Comfort: We will provide a safe, clean, comfortable, and friendly stadium environment. • Concessions: We will serve a variety of quality food and provide affordable pricing options. • Team Members: Our staff will be friendly, courteous, knowledgeable, and empowered to assist all guests on game day. Fellow Guest Expectations Make Mom Proud and join your fellow guests in making sure that everyone displays: • Responsible behavior • Respect and courtesy to other guests - including visiting team fans! Guest Behavior The Bills encourage responsible tailgating, having fun with friends and family, introducing Bills football to your children, and cheering loudly and proudly for your hometown team. Bills fans help create a high-energy environment that gets our players and coaches excited to play.while also maintaining a friendly and family oriented atmosphere. Buffalo has the best fans in the NFL and our team members will work to ensure that all guests enjoy the best possible guest experience. Make Mom Proud! The Bills will not tolerate foul language, fighting or any other disruptive behavior deemed inappropriate by the Bills or stadium personnel. Any irresponsible behavior or Guest Code of Conduct violations may result in immediate ejection, arrest and/or loss of ticket purchasing privileges. Thank you for your cooperation and enjoy the game!

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TABle OF cONTeNTS Ralph Wilson Stadium Policies Permitted & Prohibited Items . . . . . . . . . . . . . . . . . . . . . . . 4 Transportation and Parking Automotive Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Bus Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Bus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Camper Lot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Comfort Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Driving Directions/Area Map . . . . . . . . . . . . . . . . . . . . . . . . 6 Limousine Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Parking Code of Conduct . . . . . . . . . . . . . . . . . . . . . . . . . 6-7 Parking Hours & Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Special Needs Parking/Transportation . . . . . . . . . . . . . . . . . 7 Taxi Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Pre-Game Activities GameDay Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Scoreboard Tailgate Party . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Tailgating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Entering the Stadium Bag Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Entrances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Gates Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Security Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Moving Around the Stadium Accessibility for Guests with Disabilities . . . . . . . . . . . . . . 10 Elevators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Family Corner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Field Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Club and Suite Seating . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Ramps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Re-entry Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Stairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Wheelchair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Maps 100 – 300 Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-17 Parking Lot Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Stadium Policies and Procedures Alcohol Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Banners & Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Cameras & Video Recorders . . . . . . . . . . . . . . . . . . . . . . . 20 Ejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Rules of Ejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Game Day Fan Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Ralph Wilson Stadium is a smoke-free facility -2-

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TABle OF cONTeNTS Lost & Found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Lost Children & Missing Persons (Bills Buddy Program) . . 21 Noisemakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Outside Beverages and Coolers . . . . . . . . . . . . . . . . . . . . 21 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Permitted Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Prohibited Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Radios/Hand-held Televisons . . . . . . . . . . . . . . . . . . . . . . . 21 Smoking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Solicitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Strollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Ticketing & Will Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-23 Wait for the Whistle Policy . . . . . . . . . . . . . . . . . . . . . . . . . 23 Stadium Safety & Security Designated Driver Program . . . . . . . . . . . . . . . . . . . . . . . . 24 Fan Hotline Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 First Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 NY-Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Stadium Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Stadium Amenities Automated Teller Machines . . . . . . . . . . . . . . . . . . . . . . . . 26 Assisted Listening Devices . . . . . . . . . . . . . . . . . . . . . . . . 26 Baby Changing Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Bills Digest Game Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Closed Caption Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Drinking Fountains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Guest Service Booths . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Restrooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Stadium Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Concessions and Merchandise Credit Card Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Concessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 DNC Sportservice Non-Profit Program . . . . . . . . . . . . . . . 28 Merchandise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Bills Community Spirit Bills Backers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Billy Buffalo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Buffalo Jills Cheerleaders . . . . . . . . . . . . . . . . . . . . . . . . . 30 Jim Kelly Football Camp . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Season Ticket Holder Bills Store Discount . . . . . . . . . . . . . 31 Tips for a Better Game Day Experience . . . . . . . . . . . . . . . 31 Ralph Wilson Stadium is a smoke-free facility -3-

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RAlPh WIlSON STAdIuM POlIcIeS EASY ENTRY The Bills encourage guests to arrive at the stadium gates as early as possible - gates open 1 ½ hours prior to kickoff . Guests should limit the number of items that are brought with them to minimize search time . Please follow all signage and direction from security personnel . If guests give tickets to guests who may not be familiar with stadium security policies, please inform them of this information . TO AVOID DELAYS AT THE GATE, FOR THE SAFETY OF OUR GUESTS AND FOR THE ENJOYMENT OF ALL GUESTS AT THE GAME, THE FOLLOWING ITEMS ARE PROHIBITED AT RALPH WILSON STADIUM: • Alcoholic beverages, illegal substances • Animals (with the exception of service animals for guests with disabilities) • Bags, camera bags, backpacks larger than 12”x12”x12” • Beach balls, footballs, balls, inflatable devices (balloons) • Bottles, cans, thermoses, and other beverage containers • Cameras with lenses longer than six (6) inches • Chairs or seat cushions larger than 15”x15” or those that contain metal arms or backs (other than those approved for guests with disabilities) • Clothing or material with profane language or obscene graphics • Electronic cigarettes • Headwear or clothing that may impede the view of guests • Laptop computers, radios or hand-held TV’s larger than pocket-sized • Laser pointer devices, noisemakers • Promotional materials not approved by the Bills • Strollers, sticks or poles, umbrellas • Video cameras, monopods and tripods • Weapons (knives, box-cutters, firearms, etc .) • ANY OTHER ITEM DEEMED DANGEROUS OR INAPPROPRIATE Any attempt to bring alcohol into the stadium will be considered a violation of the Bills Guest Code of Conduct and will result in the guest being ejected, and may result in arrest and/or ticket purchase privileges being revoked . Permitted Items: • Additional clothing and blankets (must be carried loosely) • Bags smaller than 12”x12”x12” • Binoculars • Cameras with lenses shorter than six (6) inches • Food – unopened, single serve containers carried in clear plastic bags • Seat cushions smaller than 15”x15” that do not contain metal arms or backs • Small, pocket-sized electronic devices such as radios or hand-held TV’s (guests will be asked to turn them on for inspection) Additional Information: • The Bills and their partners will not be responsible for items left at any entry gate . • All belongings are subject to search . We will conduct NFL mandated patdowns and/or wanding of guests . • Inebriated and unmanageable guests will not be admitted entry into the stadium . • Guests, including children, must have a valid ticket with them at all times . • No scalping, illegal sales or solicitation . No Smoking . No Re-entry . The Buffalo Bills THANK YOU for your cooperation and enjoy the game! Ralph Wilson Stadium is a smoke-free facility -4-

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TRANSPORTATION ANd PARKING Automotive Assistance Guests requiring automobile assistance should contact the Orchard Park Police at (716) 662-6444 . Bus Parking The Bus Parking (Highlander) Lot is located on the west side of Abbott Road, across from the stadium . Buses enter the Bus Lot from Drive 2 . The Bus Parking Lot will close one (1) hour after the final whistle ending the game . At this time all remaining buses in the lot will be required to exit the parking lot . Bus operators should notify passengers and inform them to make appropriate plans to ensure their bus does not leave without them . Bus Service Public Transportation The NFTA offers public transportation to Bills games . For more information including fares and routes, contact the NFTA at (716) 855-7211 . Private Transportation First Student Charter Bus Rental is proud to be the “Transportation Provider of the Buffalo Bills .” For more information, contact First Student Charter Bus Rental at (716) 897-5798 in Buffalo, (585) 647-9380 in Rochester, or (905) 735-5944 in Southern Ontario . Camper Lot (subject to change for non-football events) • Vehicles enter the Camper Lot from Drive 2, beginning at 8:00 AM and closing at 10:00 PM one day prior to scheduled events . The Camper Lot opens four (4) hours prior to kickoff on event days . • No campers or other vehicles will be permitted in any other parking areas and/or driveways outside of these published hours . Vehicles that arrive during closed hours will not be admitted . • No additional vehicles are allowed in the Camper Lot. Additional cars can be parked in Lot 2, for $25.00 per vehicle. • All vehicles must be out of the Camper Lot by 2:00 PM the day after the event . • Representatives from Allpro Parking will assist in the parking of vehicles in order to maximize availability in the lot . • Vehicles must have proper spacing between them, both side to side and nose to tail . • The fire lanes must be kept clear . The fire lane is clearly marked with yellow diagonal lines . • Porta-johns are located in the Camper Lot for your convenience . Please do not relocate them . • The Town of Orchard Park prohibits open burning . • There are no power supplies or septic services available for personal use . Power feeds to the parking lot lights should not be tampered with . • No golf carts, skateboards, or bikes are allowed in the Camper Lot . • All pets must be leashed . • Please adhere to the Town of Orchard Park noise ordinance . Comfort Station The Bills Comfort Station is located adjacent to the Camper Lot . The facility has showers, restrooms, and changing areas for guests the weekend of each home game . Hours: Game Day: 7:00 AM – 10:00 PM Day Before Game: 8:00 AM – 10:00 PM Posted hours are for a 1:00 PM Sunday game . Hours are subject to change . Please call 1-877-BB-TICKS (228-4257) for confirmation . Ralph Wilson Stadium is a smoke-free facility -5-

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TRANSPORTATION ANd PARKING Driving Directions Abbott Road will be closed to all vehicle traffic between the south entrance of Lot B and the north entrance of Lot C on game days. • Please allow for sufficient driving time, taking into consideration traffic and construction along major roadways . *Tune to AM 1610 for updated construction information. FROM PEACE BRIDGE (CANADA) Head south on Intrastate 190 to Interstate 90 West, follow to Exit 55 (Route 219) . Exit Route 219 on the Milestrip Road West Exit . Be prepared to stop at the end of the ramp . Counting the signal at the end of the Milestrip ramp, go to the 3rd signal and make a left turn onto Abbott Road to the stadium . -OR- Head south on Intrastate 190 to Route 5, follow Route 5 to Route 179 (Milestrip Road) . Take Route 179 East to Abbott Road (6th signal light) . Make right turn onto Abbott Road, and head south to the stadium . FROM ROCHESTER OR EAST Take Interstate 90 West to Exit 55 (Route Exit 55 219) . Exit Route 219 on the Milestrip Road West Exit . Be prepared to stop at the end of the ramp . Counting the signal at the end of the Milestrip ramp, go to the 3rd signal and make a left turn onto Abbott Road to the stadium . Exit 56 FROM ERIE, PA & SOUTHWEST NEW 90 YORK 20 Take Interstate 90 East to Exit 57, and bear 219 right heading west from tollbooth to Route 20 . Make a right on Route 20 heading east to the stadium . -OR- Take Interstate 90 East to Exit 56 (Route 179) Milestrip Road . Make a left on Route 179, and including the signal after the toll, proceed to the 5th signal and make a right turn onto Abbott Road . Follow Abbott Road to the stadium . FROM SOUTHERN EXPRESSWAY Take Route 219 North to exit Route 20A West . Follow Route 20A to the stadium approximately one mile west . FROM BUFFALO AIRPORT Head straight out of airport and proceed through light onto Route 33 West, which will lead you to Interstate 90 . Take Interstate 90 West to Exit 55 (Route 219) . Exit Route 219 on Milestrip Road West exit . Be prepared to stop at the end of the ramp . Counting the signal at the end of the Milestrip ramp, go the 3rd signal and make a left turn onto Abbott Road to the stadium . From NY State Thruway Exit 56 Milestrip Road So r he ut ie r nT ssway pre Ex McKinley Parkway From Buffalo and NY State Thruway Exit 55 Road Abbott Sou est thw ern Bo vard ule Drive 5 Drive 3 Drive 2 Big Tre Drive 6 e Road One Bills Drive Drive 1 20A From Springville and South Limousine Parking Limousine parking in Lot 2 is filled on a first-come, first-served basis . There are no reserved spots . Limousines arriving after all available spots are filled will be directed to the Bus Parking Lot . A limousine is to have a license plate that reads “Livery” in order to park in the designated limousine parking spaces in Lot 2 . Parking Code of Conduct The parking lots at Ralph Wilson Stadium are for the convenience and enjoyment of stadium guests . Tailgating is permitted in most parking lots . There is no tailgating allowed in the Administrative Lot, Training Center Lot, Tunnel Lot, Lot 6, or Lot G . Oversized vehicles will not be permitted to park in lots designated for passenger vehicles . Prior to entering the stadium, and when exiting the lot after the game, guests are asked to clean up their tailgating area . In order to maintain a safe and fun environment, the Bills ask that all guests follow directions given by Allpro Parking, Stadium Management, Police, and security personnel . If a guest needs immediate assistance or sees a potential problem within their area, please contact the Game Day Fan Hotline by texting BILLS , followed by your location and Ralph Wilson Stadium is a smoke-free facility -6-

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TRANSPORTATION ANd PARKING issue to 69050 or calling (716) 312-8933. In the event of an emergency please call 9-1-1 . Our team members will proactively enforce this Code of Conduct that includes the following behaviors deemed inappropriate by Stadium Management: • Behavior that is unruly, disruptive, or illegal in nature . • Selling of any merchandise without the permission of the Buffalo Bills . • Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior . • Use of foul, disruptive, obscene, offensive, or abusive language or actions . • Fighting, taunting, threatening remarks, or offensive gestures toward other Bills fans and visiting team fans . • Failing to follow instructions of stadium personnel . • Scalping or other improper resale of tickets . • Indecent exposure or undressing . • Displays of affection not appropriate in a public setting . • Wearing obscene, offensive, or indecent clothing . • Conduct that endangers spectators, employees, or participants . • Unauthorized solicitation on Ralph Wilson Stadium property . The Erie County Sheriff’s Office, Orchard Park Police Department, and Apex Security continually patrol the lots to ensure that those who do not adhere to the parking guidelines and/or participate in activities that create an unsafe environment will be held responsible and may have their parking and ticket purchasing privileges revoked . Parking Hours & Rates Stadium parking lots open four (4) hours before kickoff and close two (2) hours after the game . No exceptions will be made for early arrival or guests who already have parking permits . All spaces are available on a first-come, first-served basis . No paneled or windowless vans or trucks will be permitted in any Ralph Wilson Stadium parking lot . Please note that all prices listed are for single spaces for the purpose of parking a vehicle . No reserving of spaces is allowed and guests will not be allowed to purchase additional spaces – one car, one space . RATES Prices vary per vehicle and lot: • Passenger Vehicles: • $20 .00 (Pre-paid premium lots – A and D) – Permit Required • $25 .00 (Public lots – 1, 2, 3, 5, E, and F) • Handicap Passenger Vehicles • $25 .00 (Lot B) • Campers (Camper Lot) • Game day entry: $40 .00 • Early entry: $50 .00 • Limousines: $60 .00 (Lot 2) • Buses: $60 .00 (Bus Lot) Special Needs Parking/Transportation Designated disabled accessible parking for guests with disabilities is available in Lot B (Tacoma) . Disabled person parking placards are available through state or town government offices . The Buffalo Bills DO NOT issue these permits . Proper plates or permits are required for access to Lot B (Tacoma) . Spaces are available on a first-come, first-served basis. There is limited parking for guests with disabilities available in Lot A (Sienna) and Lot D (Matrix) . Taxi Service For the safety and convenience of our guests, Liberty Cab offers taxi cab transportation from the stadium to those in need of a ride . Taxis can be found in the vicinity of Lot C and Abbott Road on the Northwest side of the Stadium . The Buffalo Bills and Liberty Cab are also proud to present the “Safe Way Home Program .” For more information on this program, guests should stop by any Guest Service Booth . Liberty Cab – (716) 877-7111 Ralph Wilson Stadium is a smoke-free facility -7-

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PRe-GAMe AcTIVITIeS GameDay Experience The Bills GameDay Experience is the largest indoor tailgate party in the NFL . Entertainment, concessions, interactive games, exhibit, and display areas give guests a unique way to start their game day . The Bills Healthy Zone Fieldhouse opens 3 ½ hours prior to kickoff for regular season games . Admission is free of charge to the public . The Bills Healthy Zone Fieldhouse is not open after games or prior to pre-season games . Scoreboard Tailgate Party Guests can enjoy this pre-game activity in Lot C, under the Ralph Wilson Stadium scoreboard, along Abbott Road . The party features live music, opportunities to win prizes, games and giveaways with Bills partners, and more! This Tailgate Party opens three (3) hours prior to kickoff . Tailgating Tailgating is permitted in most stadium parking lots . There is no tailgating permitted in the Administrative Lot, Training Center Lot, Tunnel Lot, Lot 6, and Lot G . Stadium parking lots open four (4) hours before kickoff and close two (2) hours following the game . Vehicles may occupy ONLY ONE parking space . Additional spaces are not available for purchase for the purpose of tailgating . For everyone to enjoy the tailgating experience, guests are asked to be responsible, courteous, and follow these guidelines: • Guests may not save parking spaces under any circumstance . • Guests should tailgate in front or behind their vehicle only . • Guests are asked to be considerate of other vehicles and property . • Guests are asked to dispose of all trash in proper receptacles or bag their trash . • Guests are asked to extinguish all flames and grills before entry or departure from Ralph Wilson Stadium . • Guests are asked not to block other vehicles from exiting after a game . Tailgaters: For the safety of everyone, guests should clean up their area before entering the stadium to watch the game . Please bring trash bags to dispose of garbage and trash . Neatly tied trash bags can be left at the tailgate area or taken to one of the dumpsters located in the parking lot areas . Please refrain from leaving loose trash and litter in the parking lots . Glass bottles or containers are not permitted . Please use plastic cups or aluminum cans for beverages . Additional restrictions may apply . Disorderly guests are subject to ejection from the parking lot premises, revocation of tickets, and/or criminal prosecution . Ralph Wilson Stadium is a smoke-free facility -8-

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eNTeRING The STAdIuM Bag Policy All bags brought into Ralph Wilson Stadium are subject to a visual inspection . Guests attending events at Ralph Wilson Stadium are encouraged to enter the facility carrying the fewest items possible . For those guests who elect to carry additional items into the stadium, the following bag policy will be strictly adhered to: Bags smaller than 12”x12”x12” will be allowed into the stadium . Personal necessity bags and all other bags larger than 12”x12”x12” will not be allowed into the stadium regardless of the type, style and/or clarity of bag . Clear plastic bags that exceed 12”x12”x12” will be allowed into the stadium to accommodate guests bringing in additional clothing, blankets, and merchandise purchased at The Bills Store . Entrances Ralph Wilson Stadium has nine (9) main entry gates . All entrances at Ralph Wilson Stadium are accessible for guests with disabilities . All event tickets are accepted at each of the nine main gates. Entrances designated for guests with premium seat tickets are located next to Gate 2, Gate 4, and Gate 7 . Guests who appear to be intoxicated and/or unmanageable will not be permitted into the stadium . Gates Ralph Wilson Stadium gates open 1 ½ hours before kickoff . For easy entry and to avoid gate congestion, the Buffalo Bills recommend that all guests arrive at the gates at least one hour prior to kickoff to ensure they are at their seats on time . Each guest entering Ralph Wilson Stadium should hold his or her ticket throughout the game and be ready to display it to a team member to verify seat location . All guests are encouraged to have photo identification available at all times . Guests found inside the stadium who fail to produce a valid ticket for the event are subject to ejection and arrest for trespassing . Security Inspection For the safety of everyone in attendance, all guests entering Ralph Wilson Stadium will be subject to a voluntary security inspection at all entrances of the stadium . As guests arrive to the gates, they will be asked to remove all headwear, open all purses or other bags, and be prepared to open jackets or other outerwear . Please leave all unnecessary and prohibited items in vehicles . Team members may not secure or hold items, and the Buffalo Bills and Ralph Wilson Stadium are not responsible for any items left at the gates . By tendering the game ticket and entering the stadium, guests consent to such inspections and waive any related claims that they might have against the NFL, its Member Clubs, its affiliates, or its agents . If guests elect not to consent to these searches, they will be denied entry into the stadium . Elevated security concerns could prompt more thorough search procedures . Ralph Wilson Stadium is a smoke-free facility -9-

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MOVING AROuNd The STAdIuM Accessibility for Guests with Disabilities Wheelchair platforms are located around the 100-level and in some club seating areas . Wheelchair seating tickets are required to sit on the platforms . There is NO wheelchair seating available in the 300-level of the stadium or in the sideline clubs . There is NO storage for wheelchairs anywhere inside the stadium . To obtain proper seating for a guest with a disability, contact the Bills Ticket Office at 1-877-BB-TICKS prior to arriving at the stadium . Please contact a Guest Service Ambassador on game day for further assistance . Seating for guests with disabilities is based on availability . Special needs/non-wheelchair seating is located in the upper rows of the 100-level . Wheelchair ramps to the 100-level are located in the east end zone under the Red Zone & Goal Line Clubs or the west end zone under the video board . Elevators Elevators are reserved for guests with disabilities, elderly, and appropriately credentialed employees only . Appropriate guests MUST be accompanied by Guest Service Ambassadors or security personnel on game days . Please contact a team member for assistance . 50 yard-line elevators service the 100-level and 300-level concourses . Club elevators are for emergency or team personnel ONLY . Family Corner Sections 224, 225, 226 and 227 of the stadium are designated as the Family Corner . Alcohol is prohibited in these areas . The Guest Code of Conduct will be strictly enforced and violations could result in loss of ticket privileges, ejection and/or arrest . Guests who appear to be intoxicated will be denied entry into these sections . Field Access Access to the field area is strictly prohibited and only authorized persons with proper credentials will be allowed onto the field . Guests or unauthorized personnel entering the field area without proper credentials are subject to ejection and arrest . Credentials for field access are not available for purchase and are non-transferable . Club and Suite Seating Club seats and suites are available and provide guests with access to private club facilities, indoor seating, an enhanced food and beverage menu, and much more . For more information on club and suite tickets please call 1-877-BB-TICKS or (716) 312-8621 . The M&T Bank Club allows guests an opportunity to experience Bills games in an indoor, all-inclusive area featuring a grand buffet and topshelf open bar . For more information on the M&T Bank Club please call 1-877-BB-TICKS or (716) 312-8621 . Ralph Wilson Stadium is a smoke-free facility - 10 -

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MOVING AROuNd The STAdIuM Ramps Ramps providing access to the 300-level seating areas of the stadium are located on the south side of the stadium near Gate 1 and Gate 4 and the north side of the stadium near Gate 6 and Gate 9 . Ramps providing access to the 100-level seating areas are located near the video board and by the Red Zone and Goal Line Clubs . See accompanying maps for further information . Re-Entry Policy Re-entry to the stadium is prohibited. Guests who leave Ralph Wilson Stadium may not re-enter using the same event ticket . In the event of an emergency, please visit a Guest Service Booth (see locations on enclosed maps) . Please note that The Bills Store and most tailgate parties cannot be accessed from inside the stadium . Once a guest enters the stadium, they cannot exit to access The Bills Store or tailgate parties and then re-enter the stadium . Re-entry to enclosed club or suite areas is permitted for appropriately ticketed guests . Club seat ticket holders who leave their respective area and plan on returning, must have their ticket scanned by a ticket taker when exiting . The ticket will be re-scanned upon re-entering the club seat area . Guests who fail to have their tickets scanned upon exiting the club area will not be re-admitted . Stairs Stairs leading to the 100-level seating areas are located by the sideline club entrances inside Gate 2, Gate 3, Gate 7, and Gate 8 . Stairs leading to the 300-level seating areas are located by Gate 1, Gate 4, Gate 6, and Gate 9 behind The Bills Store merchandise stands . Wheelchair Service Guests needing special assistance with a wheelchair inside the stadium should contact the Bills Ticket Office at 1-877-BB-TICKS prior to game days or a Guest Service Ambassador on game days . Transportation to parking lots and other areas outside of stadium gates is not available . Personal wheelchair storage is not available inside the stadium . Ralph Wilson Stadium is a smoke-free facility - 11 -

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RAlPh WIlSON STAdIuM Ralph 100 leVel MAP Wilso Ralph Wilso G5 100 L G4 PSE4 To 200 Level 100 Le PSE4 To 200 Level Scoreb To 200 Level 101A 143A 143B 142B 142A To 200 Level Sco B 141 14 G4 Media Will Call Media Entrance Media Will Call Media Entrance 13 138B 138A 137B 137A 9A 141 140 0B 14 0A 14 142 143 143A 10 143B 1A 139 39 A 138 1 138A 138B 137 137B 136 14 14 0A 0B 142B 142A 141 140 139 B 141 1A 14 142 143 To 200 Level 136B 138 10 20 30 40 50 40 30 20 10 136A 137A 137 134 135 G2 133 134 132 133 To 200 Level 131B PSE2 PSE2 To 200 Level 131A 131132 1B 131A 13 130B 130131 130A A 129 130A 130B 130 129 129 Employee Booth A Employee Booth A 12 5B 125 A 124A 12 5B 16 2 A 5A 12 6A 127 7B 9A 12 12 7A 126 12 127 B 7B 6 2 1 125 12 7A 12 123B 123A 124A 123B 12 6B 126 124 123 12 125 124 123 123A To 200 Level To 200 To 200 Level 12 Bills Side G2 Bills Side G3 To 200 Level 136B 135 10 20 30 40 50 40 30 20 10 136A 136 G3 Women’s Restroom Women’s Restroom Men’s Restroom Men’s Restroom Concessions Concessions Merchandise Merchandise Guest Services Guest Services Ralph Wilson Stadium is a smoke-free facility G 1 $ - 12 - G 1 StairsStairs ATM $ ATM Ramp Ramp Level P To 200 Level Suite Su Administrati Administr UG P UG Water Fountain Water Fountain Security Security FanFan Hotline Phon Hotline Ph Premium Club PC PC Premium Club En First Aid First Aid DNC Sportserv DNC DNC DNC Sportservic Utility Gate Utility Gate UG UG

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on Stadium 100 leVel MAP evel G5 RAlPh WIlSON STAdIuM on Stadium 5 Level To 200 Level board 6 G To 200 Level 101B 102A 102B 103A 103B oreboard 104 A 10 4B G 101B 102A 102B 103A 103B 10 5A 01 101A 102 103 6 10 5A 101 102 103 104 A 10 4B 104 105 10 104 107B 105 107 6A 106 10 6A 7A 106 10 10 20 30 40 50 40 30 20 10 107 108 A 8B 10 107 107B 108A 108 109108A 109B 108B 109A To 200 Level PSE7 PSE7 10 20 30 40 50 40 30 20 10 109 9A 110 10 110B 109B 110A 110 A 111 110 111B 110B 111A To 200 Level 22 122 121 120 120B 121 120 121A 120B 121B 121A Visitors Side 120A G7 Visitors Side 119 118 117 118 A A 111A 112 111 112A G7 G8 112B 111B 113 112 113 114 112A 113A 112B 113 B G8 113A 11 4A To 200 Level To 200 Level 11113 4B B 114A 115A 114 115 11 115B4B 115A 115 116A 116 11 A 11 116B 7B 117 A 11 7B 11 116 117 117 6A 116 5B B Employee Booth F Employee Booth F 11 8 19 9A 1 11 9B B 11 119 119 11 8 A To 200 Level PC PC To 200 Level To 200 Level uite 224A ion Building ration Building PC e 224A To 200 Level PC C DNN C D 200 Club Level Seats in the 200 Club Levelare Seats in the end zones accessible end zones are accessible through the100 100 Level Vomitories. through the Level Vomitories. Seating Areas Seating Areas Accessible Accessible on This Level on This Level G# G# Gates Gates PSE# PSE# Premium Entrance Premium Seat Entrance ne hone b Entrance/Exit ntrance/Exit Club Level Level Suites Suites Club Dugout Suites Suites Dugout Pedestrian Walkways Walkways Pedestrian vice Office ce Office Ralph Wilson Stadium is a smoke-free facility - 13 - G G 9 9 121B 120A

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RAlPh WIlSON STAdIuM Ralph 200 leVel MAP Wilso Ralph Wilso G 200 L PSE4 To 100 Level Su nd PC 244A 243C 243D 243B 243C 243A 243B 242D 243A C 242 B 242D 242 C A 242 242 D B 1 242 24 A 1C 24 1B 242 D 1 24 1A 24 C 1 24 0C 24 1B 24 24 1A 24 0C 24 200 L To Su G Scoreb To 244D G4 ite s To 3 PSE4 00 Le ve l PC To 300 Level Media Will Call Media Entrance Media Will Call Media Entrance PC To 3 Van M iller’s Press B ox Clu 00 2 39 38B Le PC 240 v 238 el 24 B A 2 37B PC 242 W 100 Level To PC 24 241 s 24 0B ite 0A u S 142 d 240 t E n 141 s 242 2 We 140 238 8B 238 A t es E 243 244 Scor 244A 243D G4 243 143 244 10 b To 300 Level 237A 237 23 23 237A Van M iller’s Press B ox Clu b 236B 236A 236 7B 141 2138 39 140 238 139 0A 240 139 241 142 143 237 137 138 137 10 20 30 40 50 40 30 20 10 PC 236B 235 236A 236 136 To 100 Level G2 PSE2 G2 To 100 Level PC To 100 Level PC 231B 23 $ 133 134 132133 232 132 131 ire’s Magu Paul s Box Club Pres uire’s PSE2 Mag Paul s Box Club Pres 231232 130 131 1A 231B 230B 230A 231A 230 230B 231 130 129 Employee Booth A Employee Booth A Level To 300 B 229 A 0A 229 23 PC To 300 Level To 300 Level PC 230 127 129 229 8 126 B2229 2 127 229 A 125 229 227 8 126 124 22 e Bills Side G3 $ To 100 Level 134 135 Bills Side G3 PC 235 135 10 20 30 40 50 40 30 20 10 136 To 300 Level d Z 227 226 125 123 12 M& Entrance to PC both clubs TB on Mn a &k TC Entrance to PC both clubs Bla u nb kC ee dC lu b Zo ne C lub 226 225 lu b 124 123 R 225 224 224 223 R 223 Women’s Restroom Women’s Restroom Men’s Restroom Men’s Restroom Concessions Concessions Merchandise Merchandise Guest Services Guest Services Ralph Wilson Stadium is a smoke-free facility G 1 $ - 14 - G 1 Suite To 100 Level To 100 Level Administrat Sui UG Administr UG Water Fountain Water Fountain Stairs Stairs ATM $ ATM First First Aid Aid Ramp Ramp Security Security Fan Hotline Pho Fan Hotline Ph Premium Club PC PC Premium Club E DNC Sportserv DNCDNC DNC Sportservic Utility Gate Utility Gate UG UG

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on Stadium 200 leVel MAP Level RAlPh WIlSON STAdIuM G5 on Stadium Level Suites 200B 200A 200B 200C 200C 200D 200D 201A 201A 201B 201B 201C 201C 201D 201D 202A 202A 202 202 B&C B&C 202 202 D D 2 20 03 3 20 A 20 A 20 3B 20 3B 20 3C 20 3C 3D 3D uites G5 PC board To 100 Level We 200A st En G reboard 244D 200 201 4 01 200 102 103 201 101 102 103 e To 100 Level ev 4A 0L PC 30 20 4B To st 20 4C En 20 dS PC 204 ui To 300 Level te 104 s 202 el ev 05 06A A 105 2 4 0L 203 20 4B 2 PC o 30 6BT 20 C PC 202 dS ui 6 te s l 203 We 6 G ub West ub West elly Cl Cl Jim K Jim Kelly 204 207A PC 104 2076A207B 105 107 205 20 206 206B 208A 106 106 4 206 20 20 To 300 Level 108 108 10 20 30 40 50 40 30 20 10 107 109 109 207 207A 208 208B 207B 10 20 30 40 50 40 30 20 10 110 208 209 208A 209A 208B 209B PC PSE7 PSE7 111 110 112 111 113 112 113 114 114 115 115 116 116 117 210 210B 209 209B 211 211B 210 210B 211A 212A 209A 210A To 100 Level PC PC 119 219 218 122 121 120 b To 300 Level lu 220 219 ine C b L a u 222 221 l C al 220 Go ine Cner ss C 3 222 221 aa al L War C r lC s C Entrance to Gom e sn s both clubs r se laPC Ti ine a Entrance to B us W C 22 121 215216A 216 215 21 21 216BB 118117 7 6A 216 216 B 119 21 218 118 7 120 bl b lu e l l e b ub e 224A e Tim iness PC both clubs B us tion Building ite 224A To 100 Level To 100 Level ration Building DNC DNC 200 Club Level Seats in the 200end Club Level are Seats in the zones accessible end zones are accessible through the 100 Level Vomitories. through the 100 Level Vomitories. G 9G 9 Visitors Visitors Side Side G7 211A 210A To 100 Level $ G7 G8 211 212 211B To 100 Level 212B 212 213 212A $ G8 213A 213B 212B To 100 Level PC PC 213 4A 214 213B 21 215 214 215A 215B 215A 214A 214B 214B PC To 300 Level Jim K e J i l m ly K Ce lu llb yC Ela u b s t East 213A Employee Booth F Employee Booth F To 300 Level To 300 Level G# G# Gates Gates PSE# PSE# one hone Premium SeatEntrance Entrance Premium Seat Club Level Club Level Suites Suites Dugout Suites Dugout Suites Pedestrian Walkways Pedestrian Walkways Seating Areas Seating Areas Accessible Accessible This Level onon This Level b Entrance/Exit Entrance/Exit vice Office ce Office Ralph Wilson Stadium is a smoke-free facility - 15 -

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RAlPh WIlSON STAdIuM 300 leVelRalph MAP Wilso Ralph Wilso 300 G5 L PSE4 300 L G Scoreb G 4 To 200 Level and Gate 4 PSE4 242 To 200 Level 243 244 G To 200 Level and Gate 4 Media Will Call Media Entrance Media Will Call Media Entrance 142 143 10 141 243 244 140 242 To 200 338 241 Level 139 142 143 10 240 339 141 138 337 140 338 137 139 336 138 337 136 339 241 Score 4 240 10 20 30 40 50 40 30 20 10 10 20 30 40 50 40 30 20 10 335 336 137 135 G3 334335 134 135 134 PSE2 G2 333 332 332 331 132 133 131 132 131 130 130 129 PSE2 330 Employee Booth A Employee Booth A To 200 Level To 200 Level and Gate 1 To 200 Level and Gate 1 To 200 Level 331 330 329 127 129 127 8 32 329 126 227 328 M& TB 12 226225 224 223 edne C Zo lu b 225 n M&an 224 223 k C e C lu b TB anlub kC lub ed Zo 226 227 126 125 Bills Side G2 333 334 133 Bills Side 136 G3 125 124 123 124 123 12 R R Women’s Restroom Women’s Restroom Men’s Restroom Men’s Restroom Concessions Concessions Merchandise Merchandise Guest Services Guest Services Ralph Wilson Stadium is a smoke-free facility 1 G G - 16 - 1 Stairs Stairs ATM ATM $ $ Ramp Ramp Suite UG Administrati UG Suite Administrat Water Fountain Water Fountain Security Security Fan Hotline Fan HotlinePh Ph PC Premium PremiumClub Club PC First First AidAid DNC DNC DNC Sportserv DNC Sportserv UtilityGate Gate UG Utility UG

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on Stadium 300 leVel MAP Level RAlPh WIlSON STAdIuM on Stadium 5 Level G5 board 200 eboard 201 202 203 To 200 Level To 200 Level and Gate 6 G 6 6 G To 200 Level and Gate 6 01 102 103 204 200 201 104 306 202 105 200 203 307 To Level 106 01 102 103 204 104 6 0 3 308 105 107 106 108 307 10 20 10 30 20 40 30 50 40 40 50 30 40 20 30 10 20 10 107 108 109 308 309 109 310 110 309 111 PSE7 PSE7 22 121 120 121 120 222 222 bl lu e b l b e 22 b lu 220 219 ne C i ub Ca 221 L l l a C 220 Go ne C rner ss ala 221 Li Wa C alm r Cs C es GoT i e re ns s n a a i l s W u sC Be m Ti ines B us b lu e 224A 224A tion Building ion Building DNC DNC G 9 G 9 Visitors Side Side Visitors 119 119 G7 110 311 310 312 311 312 313 313 314 314 G7 G8 112 111 113 112 114 113 115 114 115 116 G8 315 Employee Booth F Employee Booth F To 200 Level To 200 Level 117 116 118 117 118 316 218 317 316 315 219218 317 To 200 Level and Gate 9 To 200 Level and Gate 9 G# Gates Gates G# PSE#Premium PSE# Premium Seat Entrance Seat Entrance hone hone Seating Areas Seating Areas Accessible Accessible on This Level on This Level b Entrance/Exit Entrance/Exit Club Level Suites Club Level Suites Dugout Suites Dugout Suites Pedestrian Walkways Pedestrian Walkways vice Office Office vice Ralph Wilson Stadium is a smoke-free facility - 17 -

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PARKING lOT MAP Ralph Wilson Stadium Parking Lot Map H To igh y2 wa 19 Abbott Road Ralph Wilson Stadium 1 Bills Drive Orchard Park, NY 14127 1-877-BB-TICKS buffalobills.com So u est thw B4 ern Drive 5 Buffalo Bills Bo d var ule 0 te 9 rsta Inte To B5 B6 20 TUNDRA Lot 5B TUNDRA Lot 5A CAMRY B1 Drive 4 RAV 4 Lot F Youth Football Stadium G4 G8 MATRIX Lot D R3 R4 R5 SEQUOIA Lot 3 G3 Ra R2 Community Drive lph W ils on R6 G7 HIGHLANDER Bus Lot G2 R1 Accessible Parking Only St ad 4-RUNNER Limo Lot G6 ium TUNNEL LOT REGIONAL CLUB LOT TACOMA Lot B Y1 COROLLA Lot 2 G1 Y3 Y2 G5 Comfort Station CAMPER LOT Drive 2 One Bills Drive Guardhouse The Bills Store Training Center Y4 FIELDHOUSE LOT The Bills Healthy Zone Fieldhouse Abbott Road PRIUS Lot 6 G9 Drive 7 Y5 LAND CRUISER Lot 1 Y6 Regional Club Drive To Inter state 90 Big Tree Road 20A Drive 1 To Highw ay 219 KEY Public Lots Public Lots (Cash and Season Ticket Holder Parking Permits accepted on event days) (Cash and permits accepted on event days) Accessible Parking Only Lot Pedestrian Only Areas/Walkways Street Closure Barriers G# Green Poles B# Blue Poles R# Red Poles Y# Yellow Poles Permit Only Lots Abbott Road will be closed to all vehicle traffic between the south entrance of Lot B and the north entrance of Lot C on game days. All parking lots open four hours prior to kickoff. Not responsible for loss due to fire, theft, collision or other causes to vehicle or contents. Attendant not always on duty. No overnight parking, with the exception of campers in approved lots. Parking lots close two hours after game. Tailgaters: Clean up your area before entering the stadium to watch the game so it’s safe for you and others . Bring trash bags with you to dispose of your trash . Neatly tied trash bags can be left at your tailgate area or be taken to one of the green dumpsters located in the parking lot areas . Please refrain from leaving loose trash and litter in the parking lots . Ralph Wilson Stadium is a smoke-free facility - 18 - TRAINING CENTER LOT SIENNA Lot A SIENNA Lot A Ticket Office ADMINISTRATIVE LOT AVALON Lot G Lot E CAMRY B2 Lot E B3 Drive 3

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STAdIuM POlIcIeS ANd PROceduReS Alcohol Policy Delaware North Companies Sportservice is the food and beverage service provider at Ralph Wilson Stadium . The Buffalo Bills and Sportservice work together to promote responsible consumption of alcoholic beverages for guests attending events at Ralph Wilson Stadium . Alcoholic beverages may not be brought into the stadium . Any attempt to bring alcohol into the stadium is a violation of stadium policy and the Guest Code of Conduct, and will result in the guest being ejected and may result in arrest and/or ticket purchasing privileges being revoked . Proof of Identification New York State Law requires that guests must be 21 years of age or older to purchase, possess, or consume alcoholic beverages . Guests purchasing alcohol who appear 30 years of age or younger must present valid identification showing proof of age . Ralph Wilson Stadium Management, the Buffalo Bills, Sportservice, and any contracted security vendors or agencies reserve the right to check for proof of age for any guest purchasing and/or possessing alcohol . According to New York State Law (Section 65-b .2(b) - ABC Law), the following are the only acceptable forms of identification: • A valid driver’s license or non-driver identification card issued by the New York State Commissioner of Motor Vehicles, the Federal Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada . • A valid passport issued by the United States government and any other country . • A valid military identification card issued by the United States armed forces . Possession There is a maximum of two (2) drinks (any combination of beer, wine, or liquor) per possession allowed inside the stadium . No more than two (2) drinks will be sold per purchase at all concession stand, portable, and club locations . Guests possessing alcohol, who do not have acceptable proof of age will be ejected and may be subject to arrest . Guests found to be passing alcohol to minors will be ejected and subject to arrest . New York State law requires that wine and spirits (liquor) purchased in the premium clubs and suites must be consumed in that club or suite and may not be removed from that area . Shut off All alcohol sales and service will be discontinued at the end of half-time, except in the clubs and suites, where service will continue until after the end of the game . Sportservice and Stadium Management reserve the right to deny the sale or service of alcohol to guests who show signs of intoxication or who cannot provide acceptable identification. Stadium Management reserves the right to modify policies or procedures at anytime without notice to guests. Ralph Wilson Stadium is a smoke-free facility - 19 -

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STAdIuM POlIcIeS ANd PROceduReS Banners and Signs Banners and signs are generally permitted, but any such item deemed by Stadium Management to be dangerous, inappropriate, or which obstructs the view for other guests will be removed . Banners and signs must be event-related, in good taste, and not commercial or political . Flags or banners that are commercial, offensive in nature, or attached to poles are prohibited . Banners or signs may not promote or advertise organizations or companies not affiliated with the Buffalo Bills and may not be placed over any official signage . Banners and signs may not be affixed, hung, or held over the field level ring wall . The Buffalo Bills and Ralph Wilson Stadium Management reserve the right to remove any banner or sign. Cameras & Video Recorders Still cameras are permitted for sporting events . Video cameras and cameras with extended lenses longer than six (6) inches are not permitted . Guests may not reproduce any images for any commercial use without written approval from the Buffalo Bills . Ejection Guests who appear to be intoxicated and/or unmanageable will not be permitted into the stadium . Ralph Wilson Stadium and the Buffalo Bills reserve the right to eject anyone whose behavior is disruptive, unruly, or illegal . Tickets will be revoked without refund and the guest(s) will be escorted from Ralph Wilson Stadium . Rules of Ejection Upon ejection from Ralph Wilson Stadium: • Guests that have been ejected from the stadium are prohibited from re-entering the facility . If they are found inside the stadium after being ejected, they may be subject to arrest for trespassing . • Ejected guests are required to leave the property of Ralph Wilson Stadium . This includes but is not limited to the stadium gates, entrances, and auxiliary buildings (The Bills Healthy Zone Training Center, Main Ticket Office, & The Bills Healthy Zone Fieldhouse) . Stadium ejections are a police matter; do not visit the Ticket Office to discuss the ejection . Failure to leave the premises may result in further prosecution . Bills Season Ticket Holders and other ticket buyers are responsible for the behavior of persons using their seats . If those persons are ejected, the Buffalo Bills may take appropriate action against the Season Ticket Holder up to and including season ticket revocation . Additionally, future ticket buying privileges may also be revoked . Game Day Fan Hotline The Game Day Fan Hotline is for guests to report incidents or Guest Code of Conduct violations (i .e . impaired individuals, altercations, abusive language, etc) that they witness during the game . Guests can expect immediate follow up from stadium personnel after calling the Game Day Fan Hotline . Please be prepared to state the location and nature of the problem . To report an incident please text BILLS , followed by your location and issue to 69050 or call (716) 312-8933 . Guests may also utilize the red Fan Hotline phones located throughout the stadium . Lost and Found Guests may inquire about lost items at any Guest Service Booth . During normal business hours, contact the Bills Ticket Office at 1-877-BB-TICKS to inquire if an item has been recovered . The Bills are not responsible for lost, stolen, or damaged items . The Buffalo Bills will maintain possession of lost items for 60 days before discarding . Ralph Wilson Stadium is a smoke-free facility - 20 -

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STAdIuM POlIcIeS ANd PROceduReS Lost Children & Missing Persons (Bills Buddy Program) Parents or guardians bringing children or individuals to the stadium can register for the Bills Buddy Program . Parties are encouraged to register at any Guest Service Booth, with Guest Service Ambassadors at the entry gates, or in The Bills Healthy Zone Fieldhouse on game days . In the event that parties become separated, identifying wristbands and information will help in the reuniting of separated parties . If you have a lost child during an event at Ralph Wilson Stadium, please contact a Guest Service Ambassador or security immediately for assistance . Noisemakers National Football League policy prohibits noisemakers from being brought inside the stadium . This includes all horns, cow bells, and whistles . Stadium Management reserves the right to confiscate any item that does not adhere to this policy . Outside Beverages & Coolers Guests are not permitted to bring outside beverages, cans, bottles, thermoses, coolers, jugs, or other containers into Ralph Wilson Stadium . Children’s juice boxes when accompanied by a child, infant bottles when accompanied by an infant, and items necessary for medical purposes are permitted . For specific information please contact the Bills Ticket Office at 1-877-BB-TICKS . Paging Pages and/or private announcements will not be made at the stadium by either the PA announcer or on the video board . Please designate a meeting location should parties become separated . Permitted Items • Bags smaller than 12”x12”x12” . • Blankets or other clothing if carried loosely . • Flat seat cushions (15”x15” or smaller) . • Pocket-sized televisions or radios with earpieces . Guests may be asked to turn on the device for inspection . • Cameras with lenses shorter than 6 inches and binoculars . Prohibited Items • Air horns, whistles, noisemakers, or laser pointer devices . • Alcoholic beverages . • Animals with the exception of service dogs . • Bottles (plastic or glass), cans, containers, or thermoses . • Coolers or ice chests (soft or hard sided) . • Large backpacks or other bags larger than 12”x12”x12” . • Umbrellas, strollers, and flag/banner poles or dangerous objects . • Weapons (knives, box-cutter, firearms, etc .) and fireworks . • Any item deemed dangerous or inappropriate by stadium personnel . Please refer to page 4 or www .buffalobills .com for a complete listing of permitted and prohibited items . Radios/Hand-held Televisions Pocket-sized radios and hand-held televisions are allowed in the stadium . These items must be used with an earpiece . Please be considerate of neighboring guests when using radios or hand-held televisions . Ralph Wilson Stadium is a smoke-free facility - 21 -

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STAdIuM POlIcIeS ANd PROceduReS Smoking Ralph Wilson Stadium is a smoke-free facility . For the health, safety, and comfort of all Bills guests and team members, smoking is prohibited inside all areas of the stadium; including entry gates, concourses, seating areas, and all suites and clubs . There are no designated smoking areas in the stadium and re-entry is prohibited . Stadium guests who fail to comply with this smoking policy are subject to ejection and may lose ticket privileges . Solicitation Any persons without vending permits from Erie County or Orchard Park are prohibited from soliciting contributions or distributing literature on Ralph Wilson Stadium property or parking lots . Strollers The Buffalo Bills and Ralph Wilson Stadium prohibit strollers from the stadium . There is no storage room available and they pose a hazard when left in aisles, concourses, or seating areas . Ticketing & Will Call Individual game tickets are available by phone at 1-877-BB-TICKS, online at www .buffalobills .com, at the Ticket Office at Ralph Wilson Stadium, and all Ticketmaster outlets . For a complete listing of Ticketmaster outlets in your area please visit www .ticketmaster .com or www .ticketmaster .ca in Canada . Tickets for the Buffalo Bills game played at the Rogers Centre in Toronto are not available through the Buffalo Bills Ticket Office . Please visit www .billsintoronto .com for more information . Ralph Wilson Stadium Ticket Office One Bills Drive • Orchard Park, NY 14127 • 1-877-BB-TICKS Hours: 9:00 AM – 5:00 PM, Monday-Friday 9:00 AM – 1:00 PM Saturdays before home games Four (4) hours prior to kickoff on game day • Children – All children two years of age and older must have a ticket . Those children under the age of two do not need a ticket and are expected to sit on an adult’s lap during the game . • Exchanges/Refunds – No exchanges or refunds will be given once a game ticket has been purchased . • Flexible Scheduling – For the 2012 season, flexible scheduling will occur in Weeks 11-17 . Only Sunday afternoon games are eligible to be moved . Please note the schedule and tickets for the effected games list a start time currently of 1:00 PM . Twelve (12) days prior to the scheduled Sunday games in weeks 11-16, the NFL will announce whether there will be a change in the game currently scheduled for 8:15 PM and also may announce games moving to 4:15 PM . Six (6) days prior to the scheduled Sunday games in week 17, the NFL will announce whether there will be a change in the game currently scheduled for 8:15 PM and also may announce games moving to 4:15 PM . • Lost, Stolen, or Destroyed Tickets – Tickets are extremely valuable and should be guarded accordingly . In the event of theft, please contact the local police department and obtain a copy of the police report . Tickets lost through the mail should be reported to the originating post office, where a copy of the tracer should be obtained . Guests must have this information with them to report their tickets lost or stolen . Please note that there will be a lost ticket fee of $5 per ticket . We strongly urge guests to use an overnight or guaranteed delivery service when mailing tickets and always make note of the seat location numbers of the tickets prior to sending . For Season Ticket Holders and individual game ticket buyers, they may also forward their tickets through the computer by using Account Manager at www .buffalobills .com rather than mailing the tickets . Ralph Wilson Stadium is a smoke-free facility - 22 -

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STAdIuM POlIcIeS ANd PROceduReS • Scalping – The Buffalo Bills are concerned about activities arising from the resale of game tickets, including public safety concerns resulting from people loitering around event sites attempting to buy and sell tickets, fraudulent sales of counterfeit tickets, and misrepresentation of seat locations . New York State prohibits the resale of tickets within 1,500 feet of the stadium . • Ticket Resale - Be sure the Bills ticket bought from someone else isn’t a fake before getting to the gate, buy with 100% confidence on NFL TicketExchange by Ticketmaster . NFL TicketExchange is where real fans go to buy and sell guaranteed Ticketmaster tickets, no scammers allowed . Guests are taking a risk with any other source . Check it out now at www .NFL .com/TicketExchange . Ticket holders found selling fraudulent tickets will have their ticket privileges revoked . Although legal, the Buffalo Bills urge fans not to purchase tickets from any other source . Guests obtaining tickets from an outside vendor may find themselves denied admission at the gates . • Will Call – The Will Call window at Ralph Wilson Stadium is located at the Ticket Office, adjacent to The Bills Healthy Zone Fieldhouse . Guests may pick up their pre-paid tickets at Will Call on game day . This window is open three (3) hours prior to kickoff . Proper photo identification is required; tickets will only be released to the person who purchased the tickets . There is No third party Will Call . Guests are encouraged to contact a Ticket Office representative at 1-877-BB-TICKS (228-4257) or refer to www .buffalobills .com for the latest information regarding game times, lost/stolen tickets, and questions about TicketExchange . Wait for the Whistle Policy To ensure the enjoyment of the game action for guests, Ralph Wilson Stadium enforces a “Wait for the Whistle” policy for guests returning to their seats . Guests are asked to stay behind the yellow line in the vomitory until the officials have halted play on the field, at which point guests are permitted to return to their seats . Ralph Wilson Stadium is a smoke-free facility - 23 -

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STAdIuM SAFeTY ANd SecuRITY Designated Driver Program As part of Bud Light’s Good Sport Program, guests who are 21 years of age or older, pledge to not drink alcoholic beverages at a Bills game, and provide responsible transportation for all members of their group, should visit a Guest Service Booth to register as a Designated Driver . Here they will receive a wristband that identifies him/her as a designated driver and a coupon for a free non-alcoholic beverage (Pepsi product or an O’Doul’s non-alcoholic beverage) . Participants register by providing proof of age and completing the registration form . The Buffalo Bills, in partnership with Designated Drivers of Buffalo offer an alternative to driving in order to ensure that guests return home safely . Guests who are uncomfortable driving home have access to this unique service by calling (716) 713-7703 . Arrangements can be made prior to a game or on game days . Two representatives from Designated Drivers of Buffalo will meet a guest and their party to drive the guests home in their own car . This allows guests to return home using a safe method in their own car . For more information, please visit www . designateddriversofbuffalo .com . Thank you for being responsible . Fan Hotline Phones Red Fan Hotline phones are located in the stadium by sections 104, 107, 111, 114, 116, 119, 122, 125, 129, 132, 136, 138, 141, 307, 310, 313, 316, 329, 332, 335, and 338 . Phones are also located outside of the stadium at Employee Booth A, Media Will Call Booth B, Booth C, Guest Service Booth D, Booth E, and Employee Booth F . These phones may be used for immediate assistance in case of an emergency or if you witness violations of the Guest Code of Conduct . Ralph Wilson Stadium is a smoke-free facility - 24 -

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STAdIuM SAFeTY ANd SecuRITY First Aid Emergency medical teams are on call at Ralph Wilson Stadium at all times . If anyone requires medical assistance, please contact the nearest Guest Service Ambassador, usher, security personnel, or proceed to the Emergency Medical Services stations located on the outside of the Paul Maguire Club and Jim Kelly Club, with entrances closest to Gate 2 and Gate 7 . NY-Alert Receive emergency alerting information from the New York State Emergency Management Office such as major road closures and weather events via email and text by visiting the NY-Alert website at www . nyalert .gov and signing up . NY-Alert is free and subscription based . Users determine how they receive alerts and the region for which they would like to be notified when an alert is issued . Security Suspicious activity, disruptive guests, and guest related problems should be reported to a Guest Service Ambassador, security personnel or the Game Day Fan Hotline by texting BILLS , followed by your location and issue to 69050 or calling (716) 312-8933 immediately . Violators of the Guest Code of Conduct, Ralph Wilson Stadium policies, or uncooperative guests showing disregard for Ralph Wilson Stadium and other guests will be ejected immediately . Intoxicated or unmanageable guests will not be allowed entry to the stadium and tickets may be revoked . Contemporary Services Corporation (CSC), the Apex Security Group, the Orchard Park Police Department, and Erie County Sheriff’s Office provide the security for Ralph Wilson Stadium . Security offices are located on the outer perimeter of the Van Miller Club and Jim Kelly Club closest to Gate 3 and Gate 8 . Stadium Emergencies Should anyone need immediate assistance, please notify the nearest team member, security personnel, or visit a Guest Services Booth . Guests may call the Game Day Fan Hotline at (716) 312-8933 or text “BILLS” , followed by your location and issue to 69050. In the event of a serious incident at Ralph Wilson Stadium, all team member, security personnel, and Erie County emergency response agencies are ready and available to assist all guests . Pertinent information regarding the situation and procedures, including evacuation directions if needed, will be provided over the public address system and on stadium televisions, video board, and side ribbon boards . All guests are asked to please remember the following: 1 . Follow the directions of stadium personnel . 2 . Do not panic . Exit the stadium in a calm and orderly manner . 3 . Once outside of the stadium gates, continue to move as far from the stadium as possible . Ralph Wilson Stadium is a smoke-free facility - 25 -

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STAdIuM AMeNITIeS Automated Teller Machines M&T Bank ATMs are located against the stadium wall inside Gate 2 and Gate 7 . M&T Bank is the Official Bank of the Buffalo Bills . Assisted Listening Devices Hearing impaired guests may check out an Assisted Listening Device (ALD) prior to any event by calling the Bills Ticket Office at 1-877-BB-TICKS or at any Guest Service Booth with a valid driver’s license . Baby Changing Stations Baby changing tables are located in most Men’s and Women’s restrooms in the stadium . Changing table stickers are on the doors of corresponding restrooms . Bills Digest Game Day All guests in attendance will receive a complimentary copy of Bills Digest Game Day . This publication includes information on the game, team rosters, player interviews, community news, and feature stories . Guests can subscribe to Bills Digest by calling 1-800-932-4557 or online at www .billsdigeststore .com . Closed Caption Devices Hearing impaired guests may check out a Closed Caption Device (CCD) prior to any event by calling the Bills Ticket Office at 1-877-BB-TICKS or at any Guest Service Booth with a valid driver’s license . Drinking Fountains Water fountains are located by sections 103, 105, 107, 111, 112, 117, 120, 124, 127, 133, 134, 138, 140, 142, 306, 309, 311, 312, 314, 317, 328, 331, 333, 334, 336, 339 . Guest Service Booths Guest Service Booth D is located outside the stadium and between Gate 5 & Gate 6 . Guests may also visit the Ticket Office, or the Guest Service Booth located in the Scoreboard Tailgate area or inside The Bills Healthy Zone Fieldhouse during the Bills Game Day Experience, for any guest service needs prior to entering the stadium . Guest Service Booths inside the stadium are located on the 100-level by sections 101, 112, 123, and 133, and on the 300-level by sections 311 and 334 . Recycling The Buffalo Bills encourage you to help us protect the environment by properly disposing of all recyclable materials in the recycling containers and trash in the garbage cans located throughout the stadium . Restrooms Restrooms are located throughout each level of the stadium (see enclosed maps for locations) . Porta-johns are situated in centralized locations in the parking areas . Stadium restrooms are accessible for guests with disabilities . Ralph Wilson Stadium is a smoke-free facility - 26 -

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STAdIuM STAFF Allpro Parking Attendant – Dressed in blue and yellow . These team members are the first to greet guests and welcome them to Ralph Wilson Stadium . Allpro attendants help ensure that guests in the parking lots follow Ralph Wilson Stadium parking regulations . Delaware North Companies Sportservice – These team members provide guests with quality food and beverage items throughout Ralph Wilson Stadium . Sportservice associates sell official Buffalo Bills merchandise at various locations in and around the stadium . Event Service Staff – Dressed in navy . These team members perform specific functions in various areas of the stadium and assist other team members in enforcing rules and regulations, maintaining order, ensuring safety, and providing quality guest service . Guest Service Ambassador – Dressed in red . These team members provide guests with event specific information, wheelchair service, general stadium directions, and help to enforce general stadium policies . Club Service Attendant – Dressed in red . These team members assist guests in the club and suite seating areas . Club Service Attendants provide guests with specific event information, general stadium directions and help to enforce general stadium policies . Security – Dressed in yellow or lime green . These team members provide event information, general stadium directions and enforce stadium policies and safety procedures . Security will help assist with general crowd control and address disruptive guests about their behavior relative to stadium policies . Ticket Taker – Dressed in khaki . These team members examine and scan event tickets for guests attending events at Ralph Wilson Stadium . Ticket Takers are responsible for ensuring the value of paid admission by admitting only those individuals who present a valid event ticket . Usher – Dressed in orange . These team members assist and direct guest to their seats, provide event specific information and general stadium direction . Ralph Wilson Stadium is a smoke-free facility - 27 -

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cONceSSIONS ANd MeRchANdISe Credit Card Policy Visa, MasterCard, and American Express credit cards are accepted at the Bills Ticket Offices (excluding Super Bowl tickets) . Visa, MasterCard, American Express, and Discover are accepted at Bills Merchandise locations, all permanent concession stands, Suites, and Clubs (Van Miller, Jim Kelly, Paul Maguire, Red Zone, and Goal Line) . Visa is the Official Payment System/Card of the Buffalo Bills . Concessions Ralph Wilson Stadium offers a variety of food and beverage options located at concession stands throughout the stadium . The Buffalo Bills and DNC Sportservice proudly serve Pepsi soft drink products, Tim Hortons coffee, and Sahlen’s hot dogs . DNC Sportservice Non-Profit Program Many of the concession stands at Ralph Wilson Stadium are staffed with volunteers working to raise money for their non profit organization . A portion of every dollar a guest spends on concessions supports these worthwhile organizations . If your organization is interested in operating a concession stand for the season, contact Sportservice at (716) 646-0811 ext . 12 and ask to speak with the Human Resources Coordinator . Merchandise The Bills Store at Ralph Wilson Stadium offers a large selection of Official Bills merchandise . Guests can choose from Nike Authentic jerseys to a large selection of apparel, hats, gift items, and exclusive NFL merchandise . Store Hours: Monday – Friday 10:00 AM – 6:00 PM Saturday 10:00 AM – 4:00 PM • Open on game days and during special events . • Seasonal hours may differ . Additional Store Locations: Training Camp St . John Fisher College 3690 East Ave Pittsford, NY 14618 Bills merchandise can also be ordered at www .buffalobills .com or by phone at (716) 648-0658 or 1-888-BUF-GEAR . Ralph Wilson Stadium is a smoke-free facility - 28 -

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cONceSSIONS ANd MeRchANdISe Game Day Locations Fan Wagon – outside Gate 6 Fan Wagon – inside Gate 7 Fan Wagon – between Lot A and Lot B Fan Wagon – Abbott Road Club Gate 1 – outside Paul Maguire Cub Club Gate 4 – outside Van Miller Club Club Gate 6 – outside Jim Kelly Club West Club Gate 9 – outside Jim Kelly Club East Gate 3 – outside of Van Miller Club Lower Level 50 Yard Line – North Concourse Lower Level 50 Yard Line – South Concourse Upper Level 50 Yard Line – North Concourse Upper Level 50 Yard Line – South Concourse Lower Level West End Zone Lower Level East End Zone Paul Maguire Club Van Miller Club Jim Kelly Club East Jim Kelly Club West Ralph Wilson Stadium is a smoke-free facility - 29 -

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BIllS cOMMuNITY SPIRIT Bills Backers Become an Official Bills Backer with a complimentary membership today! Some great benefits exclusive to Bills Backers include: • Special access to exclusive Bills contests for great prizes . • Log on to read special Bills Backers content pages on www .buffalobills . com . • Option to purchase individual game tickets before they go on sale to the general public . • See the Bills Backers Chapter locator map on www .buffalobills .com for Bills Backers Chapter locations around the globe . Show your support and visit www .buffalobills .com to register today . Billy Buffalo Celebrating his twelfth season as the official team mascot of the Buffalo Bills, Billy Buffalo can be seen all over Ralph Wilson Stadium on game day . Bring the excitement and fun of Bills football to your next corporate or community event…invite Billy Buffalo! Call (716) 648-1800 for more information . Buffalo Jills Cheerleaders Let the Buffalo Jills Cheerleaders make your next event something to cheer about! Take the spirit and motivation of the NFL to your team! The Buffalo Jills Cheerleaders are available year-round for corporate and charity events, and are committed to making your function a memorable success . The Jills also host a Jr Jills program for cheerleaders and dancers 7-17 years old . For further information, please contact the Jills at (716) 380-7746 or visit www . buffalojills .com . Jim Kelly Football Camp Register your child for the Jim Kelly Football Camp today and let them be a part of one of the greatest football camps in the country! Learn from Bills legendary Hall of Fame Quarterback Jim Kelly and his top-notch staff of coaches, instructors, and current and former Buffalo Bills players . This non-contact camp stresses the fundamentals of football, and educates campers on a variety of valuable topics including health and nutrition, drug awareness, sportsmanship, education, and teamwork . Open to kids ages 8-18 . Give your child memories that will last a lifetime . Call (716) 204-0900 or visit www .jimkellyfootballcamp .com . Ralph Wilson Stadium is a smoke-free facility - 30 -

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BIllS cOMMuNITY SPIRIT Season Ticket Holder Bills Store Discount Bills Season Ticket Holders receive a special discount on select regular price merchandise sold at The Bills Store (Ralph Wilson Stadium), Training Camp, and all Bills Stadium game day locations . Season Ticket Holders may contact the Bills ticket office for additional identification cards for those guests that may share season tickets . For more information, visit www . buffalobills .com . Tips for a Better Game Day Experience • Arrive to the parking lots in plenty of time to avoid traffic congestion . • Remember parking location and stadium entry . This will help after the game . • Plan to arrive at the stadium gates at least one hour before kickoff to avoid long entry lines . • On the way to the seating area look for restrooms, concession, and merchandise stands . Also, consider your path after the game as most guests will be leaving the stadium at the same time . • Locate seats before the section fills up and determine the easiest path to the seats . • Make it a full trip . When guests leave the seats, plan to accomplish more than one thing . For example, after using the restroom go to the nearest concession stand and purchase food and/or drinks . • Avoid the long lines at halftime, try making restroom and concession trips during team or TV timeouts . Ralph Wilson Stadium is a smoke-free facility - 31 -

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GueST cOde OF cONducT Buffalo Bills guests are loyal, passionate, knowledgeable, and have tremendous pride in their town and their team. Bills fans have been the heart of the Western New York community for over 50 years, and provide our players, coaches and fellow guests with the most exciting atmosphere in the National Football League! The Buffalo Bills and our team partners are committed to providing our guests with a safe, clean, comfortable and enjoyable game day experience inside and outside Ralph Wilson Stadium. We strive to promote responsible behavior and make the Guest Experience family friendly, memorable and positive for football fans of all ages. Any irresponsible conduct will not be tolerated in the stadium parking lots or in Ralph Wilson Stadium, and in some cases may result in ejection from the game, revocation of season ticket privileges and/or arrest. Everyone deserves the right to enjoy the excitement and enthusiasm of game days. Please treat all guests with courtesy and respect. Our staff will proactively implement the Guest Code of Conduct that includes the following behaviors not tolerated by the NFL and Bills: • Interfering with the game (including entering the field or throwing objects onto the field). • Attempting to bring alcoholic beverages or other prohibited items into stadium. • Intoxication or signs of impairment. Please drink responsibly. • Fighting, foul language or obscene gestures. • Verbal or physical harassment of guests, including visiting team fans. Please be respectful. • Excessive standing or behavior detracting from the enjoyment of fellow guests. Spontaneous reactions to plays within the game are expected and encouraged, but your continued standing when other guests are sitting is not permitted. • Violating the No Smoking policy. Ralph Wilson Stadium is a smoke-free facility. • Failure to follow instructions or show your ticket when asked by team or stadium personnel. • Failure to sit in your ticketed seat location. • Scalping, improper resale of tickets, misuse of tickets/ credentials, illegal merchandise sales. • Indecent exposure, obscene clothing, or offensive signs. • Inappropriate displays of affection for a public setting. • ANY conduct deemed to be inappropriate or dangerous to spectators, participants or team members. Ralph Wilson Stadium is a smoke-free facility - 32 -

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Bills guests are among the best tailgaters in the NFL. Please take pride in your tailgate and your parking lot, and help clean up your area before entering the game. Season Ticket Holders are responsible for the conduct of persons occupying their seats, and those persons that do not adhere to the Guest Code of Conduct will result in having season ticket privileges revoked without reimbursement to the account holder. Game Day Fan Hotline – To Report An Issue: Guests are encouraged to help Lead the Charge and report any Code of Conduct issues by contacting a stadium team member. Please text or call the Game Day Hotline. • Text: BILLS , followed by your location and issue to 69050 • Call: (716) 312-8933 The NFL, Buffalo Bills, and team partners value your support, enthusiasm and cooperation. Thank you for adhering to the Guest Code of Conduct. MAKE MOM PROUD and Go Bills!

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A WINNING TEAM FROM TOP Toyota is the most fuel-efficient full-line automotive manufacturer. 1 TO BOTTOM. 2012 TUNDRA 2012 PRIUS 2012 HIGHLANDER Toyota is the official vehicle of the BUFFALO BILLS Options shown. 1Based on NHTSA Final Industry MY10 CAFE data for Toyota Motor Sales.